hbc69 Platform Privacy Notice

This page describes what we collect when you use hbc69 and how we keep that data protected. Our privacy practices apply whether you access hbc69 via web browser or mobile app. We collect only the information necessary to operate our platform, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and provide customer support.

We are transparent about how we handle your personal data, where it is stored, who has access, and how long we keep it. This notice explains your rights and our obligations under privacy law. We do not sell your data to marketers, and we do not share it beyond what is necessary for account verification, payment processing, and legal compliance.

Our services are available only where local law permits. By using hbc69, you confirm that your access complies with your jurisdiction's applicable regulations.

What We Collect and How We Use It

Account Registration Data

When you register an account on hbc69, we collect your email address, full name, date of birth, and residential address. We use this information to create your account, verify your identity (KYC), and communicate with you about your account status, promotions, and support requests. Your email is your primary contact point; we send deposit confirmations, withdrawal notifications, and security alerts to this address.

Payment Information

We collect transaction history when you deposit or withdraw. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we record the transaction ID, amount, date, and payment method. We do not store your full e-wallet credentials on our servers; your payment details are transmitted securely to the payment processor. For bank transfers (mobile banking, local payment, online payment, e-wallet), we record the transaction reference and account holder name. We retain payment records for accounting, fraud prevention, and regulatory compliance.

Betting and Gaming Activity

We log your betting history: which games you play (Liga 1, Piala AFF, Champions League, live-dealer blackjack, roulette, slots like Aviator or Sweet Bonanza, esports like Mobile Legends), your wagers, outcomes, and balances. This data is used to calculate your weekly cashback, track your VIP tier progress, and resolve disputes if you report a bet settlement issue. We retain this data for the duration of your account and typically for one additional year after account closure for audit purposes.

Device and Access Logs

We record your IP address, device type (Android, iOS, desktop), browser type, and access timestamps when you log in or interact with hbc69. We use this information to detect unusual account activity (e.g., login from an unfamiliar country), prevent unauthorised access, and investigate suspected fraud. We also track which pages or games you visit to improve our platform and understand user preferences.

Communication Records

When you contact our support team via email or in-app chat, we store your messages and our responses. This helps us resolve your issue, track support metrics, and train our team. Support records are retained for 12 months after account closure or the last interaction, whichever is later.

Identity Verification Documents

For KYC verification before your first withdrawal, we collect scans of your government ID, proof of address, and a selfie photograph. We store these documents securely in an encrypted format and use them only to verify your identity and comply with anti-money-laundering regulations. We retain these documents for five years after account closure as required by law, then delete them.

Our Privacy and Data Protection Practices

Third-Party Processors and Data Sharing

We work with third-party service providers to operate hbc69. Payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions) receive transaction data necessary to process your deposits and withdrawals. Identity verification providers receive your KYC documents to confirm your identity. Email service providers send notifications on our behalf. We require all third parties to use your data only as instructed and to maintain security standards equivalent to ours.

We do not sell your personal data to advertisers or marketers. We do not share your betting activity or account balance with external parties except where required by law (e.g., anti-money-laundering authorities). If we are compelled by a government agency to disclose your data, we will do so only to the extent required by law, and we will notify you of the request unless law prohibits it.

Data Location and International Transfers

Our servers may be located outside Indonesia. When you use hbc69 from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be transmitted to and stored on servers in other countries. We take technical measures (encryption, access controls) to protect your data during international transfer. By using hbc69, you consent to this international data handling. If you do not wish your data transferred outside your jurisdiction, you may choose not to use our platform.

Data Retention and Deletion

We retain your personal data for as long as your account is active. After account closure, we retain your data for periods required by law (typically 5–7 years for financial records and KYC documents). We retain betting history and support records for one year after closure. We delete non-essential data (browser cookies, temporary session tokens) when you clear your browser cache or log out. You may request deletion of non-essential data at any time; however, we may retain transaction records and identity documents as required by regulatory obligations.

Cookies and Tracking Technologies

We use cookies (small text files stored on your device) to maintain your session, remember your preferences, and track your activity on hbc69. Session cookies expire when you log out or close your browser. Persistent cookies may remain on your device to recognise you on future visits. We use analytics cookies to understand how users navigate hbc69 and identify technical issues. You can disable cookies in your browser settings; however, some features of hbc69 may not function if cookies are disabled.

Security Measures

We protect your data using SSL encryption, secure password hashing, and access controls. Only authorised hbc69 staff can access your personal data, and they are bound by confidentiality agreements. We conduct regular security audits and penetration testing to identify vulnerabilities. However, no security system is perfect; while we strive to protect your data, we cannot guarantee absolute protection against all attacks.

Promotional Communications

We may send you emails about new promotions, seasonal campaigns (Idul Fitri, Idul Adha, Imlek, Nyepi specials), and sporting events (Liga 1, Piala Indonesia, Piala AFF updates). You can opt out of promotional emails by clicking "Unsubscribe" in any email or adjusting your notification settings in your account dashboard. This does not affect our ability to send transactional emails (account confirmations, withdrawal notifications, support responses).

Updates to This Privacy Notice

We may update this notice if our privacy practices change. We will notify you by email of material changes and post the updated notice on this page. Your continued use of hbc69 after such changes constitutes your acceptance of the updated terms.

Contact Us About Privacy

If you have questions about our privacy practices, wish to access or delete your data, or want to report a privacy concern, contact our support team via email at the address provided in your account dashboard. We respond to privacy requests within 15 business days. For data protection disputes, you may escalate your concern to your local data protection authority.

We recognise that privacy is a fundamental right. Our approach is to collect only what we need, protect it carefully, and be transparent about how we use it. This notice reflects our current practices; we update it when those practices change materially. Thank you for trusting hbc69 with your personal information.